Performance

This year, B2B companies will roll out thousands of new product and service offerings — the majority of which will fail. And the reason they will not succeed has to do with what happens well before these offerings even enter the marketplace. That’s right. According to Harvard Professor Clayton Christensen, upwards of 70% of new […]

This is the time of year when executive teams chart the course for the organization. They devise pillars, anchors and initiatives that serve as the cornerstones of their strategy. And for good reason, they want to ensure the organization is aligned. They want everyone moving in the same direction. They seek to achieve organizational clarity. […]

“Despite the marketing rhetoric and self proclamations of being customer focused, most companies are product centric, not customer centric. Calling yourself customer centric doesn’t make it so.” — Chuck Schaeffer, Vantive Media CEO So, we ask you — as a CEO or C-suite executive — is your organization customer-centric? How do you know? How can […]

For customer experience to translate into improved financial performance and serve as a competitive advantage, it must be embraced enterprise-wide. It must be implemented in a cross-functional manner — and, it has to be a priority for you and your entire C-suite. Here are 10 commitments you must make, as the CEO, if you want […]

Ask most C-suite executives if their company’s vision, mission, values, strategy and story impact business performance and they are sure to say … “Well, of course.” However, when you look at how these critical dimensions are managed, you would question just how important executives think they are to business success. To start with, in most […]

OnMessage, a leading B2B communications consultancy, once said in a room full of C-suite executives … “Most of you would be terrified to see the serious disconnect that exists within each level of your organization.” The firm was speaking about the lack of understanding and alignment across most companies in each of the following areas […]

Many executives think purpose is paramount to business success. Others believe a rock-solid go-to-market strategy is what defines market leaders. Some see the company’s core values as the cornerstone of organizational success. And still other executives believe telling a differentiated, customer-centered corporate story is what drives business performance. The truth is, each executive is right […]